Shipping policy

Shipping

Most of what we make is an experience, not a parcel. The one thing that ships is the Communion deck — so this page is mostly about getting that into your hands. Courses, digital products, immersions, and sessions are delivered live or online and don't ship.

Questions about an order? Email hello@lindsayjames.love with your order number.

WHAT SHIPS

The Communion deck — a physical, made-to-order deck of cards that we print and mail to you. Everything else — the Communion course, digital downloads, immersions, and mentorship — is delivered online or in person. Nothing to ship, nothing to track.

WHERE WE SHIP

We currently ship within the United States and Canada.

PROCESSING TIME

Because each deck is made to order, we print and prepare your order within 3–5 business days before it ships.

SHIPPING METHODS, COST & DELIVERY TIME

- Shipping is calculated at checkout based on your address.
- We ship via USPS.
- Once your order ships, delivery usually takes 3–7 business days.

Delivery estimates are estimates, not guarantees — once a package leaves our hands it's in the carrier's, and weather, holidays, and the occasional postal mystery can slow things down.

TRACKING

When your deck ships, you'll get a confirmation email with a tracking number. (Digital products don't ship, so there's no tracking for those.) If it's been longer than the estimate above and your tracking hasn't moved, write to hello@lindsayjames.love and we'll chase it down with you.

LOST, STUCK, OR DAMAGED IN TRANSIT

If your deck arrives damaged, or tracking says delivered but it never reached you, tell us within 72 hours at hello@lindsayjames.love with a photo if you have one. We'll make it right — see the Refund & Returns policy for how.

WRONG OR INCOMPLETE ADDRESS

Please double-check your shipping address at checkout — it's the one place we can't read your mind. If a package comes back to us because the address was incorrect or incomplete, we'll reach out to re-ship it, and the cost of re-shipping is the customer's responsibility. If the mistake was ours, we cover it.

CUSTOMS, DUTIES & TAXES (CANADA)

For orders shipped to Canada, any customs duties, import taxes, or fees are set by Canadian authorities and are the customer's responsibility. We can't predict or refund them.

Last updated: June 18, 2026