Refund policy

Refund & Returns

We want you to love what you bring home from Lindsay James. We also want to be straight with you about how returns and refunds work, because different things we make ask for different terms. Here's the honest version, product by product.

If anything below is unclear, write to us at hello@lindsayjames.love before you buy — we'd rather answer the question than have you guess.

COMMUNION — THE CARD GAME (PHYSICAL PRODUCT)

Communion — A Connection Card Game for Couples is a physical, made-to-order product. Each deck is printed for you when you order, then shipped.

If it arrives damaged, defective, or wrong — that's on us. Email hello@lindsayjames.love within 72 hours of delivery with your order number and a photo of the issue, and we'll send a replacement or a full refund. No need to ship the damaged deck back unless we ask.

If you change your mind — because each deck is made to order, returns are only possible if the deck is unopened and unused:
- Unopened, unused decks may be returned within 30 days of delivery.
- Return shipping is the customer's responsibility.
- There's no restocking fee.
- Once we receive the deck back and confirm it's unopened, we'll refund you to your original payment method.

Once a deck has been opened or played with, all sales are final.

COMMUNION — THE COUPLES COMMUNICATION COURSE (LIVE, DATED PROGRAM)

The Communion course is a live experience — a dated cohort that meets together over Zoom (the current run meets July 13, 14, 27 & 28, 2026). It isn't a product that ships, and the seat you reserve is held just for you.

- Full refund if you request it within 48 hours of purchase.
- After 48 hours, registration is non-refundable — but your seat is transferable. You're welcome to pass it to someone else, a loved one or otherwise. Just let us know who's taking your place.
- If we cancel or reschedule a cohort, you'll always be offered a full refund or a transfer to the next run — your choice.

DIGITAL PRODUCTS & DOWNLOADS

Digital products and downloads are non-refundable, because once a file is delivered we can't un-send it. If we deliver the wrong digital product, tell us and we'll get you the correct one right away.

IMMERSIONS, RETREATS & 1:1 WORK (BOOKED OFF-STORE)

Immersions, retreats (like the Guatemala immersion), and private 1:1 mentorship are not currently sold through this store — they're booked through their own platforms, and the agreement you receive when you book governs their deposits, cancellations, and refunds.

A NOTE ON REFUND TIMING

When we issue a refund, it's processed back to your original payment method. It usually takes about 5–10 days to appear, depending on your bank or card issuer — that part is out of our hands.

HOW TO REACH US

For anything refund- or return-related, email hello@lindsayjames.love with your order number and what's going on. A real person reads it.

Last updated: June 18, 2026